The Caring Hands philosophy is centered around protecting and enhancing the human-animal bond during every aspect of the client experience. Naturally, this involves providing exceptional companion care and utilizing state-of-the-art equipment and facilities. Practically speaking, it also means that the layout of a Caring Hands hospital is open, with many windows, so that even if a pet is in surgery, a client can see through to the surgery room and gain comfort by knowing that Doctors and staff are attentive and caring. Our veterinarians perform exams and draw blood in front of the client, so that the pet has the benefit of a comforting owner, and so that the owner remains bonded with the pet throughout the experience. Caring Hands is also flexible and accommodating with clients, never refusing to see a client, even if they fail to arrive at the time of their appointment. If a client walks in 5 minutes prior to closing, we stay late to meet their needs. If a client has a question after discharge, a veterinarian is always available to help them, even outside of normal business hours. This approach to clients and companion care is foundational to who we are, and we believe is also foundational to our success.
Advanced Veterinary Care
Advanced veterinary medical care is at the heart of the Caring Hands philosophy. It’s based on the simple premise that the owner-pet relationship should be maintained and strengthened at every stage of the treatment process.
The Hallmarks of Advanced Veterinary Medical Care are:
- Exceptional patient care
- Exceptional transparent customer experience for both the pet and the owner
- Premium priced
- AAHA accredited veterinary practice
- Community involvement programs
State of the Art Facilities
Our hospitals have a minimum of 5 exam rooms, plus a comfort room.
Each Caring Hands Veterinary Group (CHVG) Animal Hospital has a surgical suite for routine and critical procedures. Our surgical suite offers a client viewing area allowing them to accompany their pet throughout their hospital stay. As an option, CHVG Hospital offers a state-of-the-art therapy and surgical laser that may be used in place of a traditional surgical blade in any surgery.
CHVG hospitals are equipped with intensive care facilities.
CHVG hospitals have both radiology and ultrasound as diagnostic tools to aid us in providing care for your pet.
At CHVG Hospitals, we offer state of the art dental equipment. We offer prophylactic dental cleanings, which include full mouth digital dental radiography and charting, identifying periodontal disease through measuring the pocketing of the gums, ultrasonic scaling and polishing of the teeth, and applying a fluoride treatment/plaque retardant to the teeth.
Hospital Operating System
Caring Hands Veterinary Group (CHVG) offers all our partners exclusive access to our Software as a Service (SaaS) operating system. Our Hospital operating system allows increased efficiencies across all of our hospitals that improves operating margins benefiting both our owner-partners and our clients. Since the system was specifically designed for Animal Hospitals it is able to address needs
unique to running a veterinary practice in a way other business operating systems cannot. CHVG strives to give owner-partners the very best in state of the art systems so that they can perform their very best day in and day out. Our operating system is just the tip of the iceberg. CHVG also provides a proven blueprint for implementing and managing hospital operations including:
Many Veterinarians find it difficult to balance a full client schedule, while simultaneously managing back office operations. CHVG strives to ease this stress by providing our owner-partners with a proven and comprehensive management system.